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Faq Center

Common Faq`s

We will send you email updates every time the status of your order changes.

Once we have received payment, our warehouse team will get to work packing your order. You will receive an email letting you know that your order is “in shift,” simply meaning our warehouse team are on the job! Once we have shipped your order, we will update you again to let you know, with a tracking code for the courier, if applicable.

Yes, if you need to modify your order contact our customer service as soon as possible, and we will endeavour to make the changes you require. If your order has already shipped, we will not be able to change it. 

We use a Track and Trace service to send out all of your seeds, meaning you can watch your seeds on their way to you using the supplied tracking code. How long they take to reach their destination will completely depend on where you live within the EU. For estimated delivery times, take a look at our detailed shipping page, here.

We are proud to ship to all countries within the EU. You can check our shipping information page for a more detailed list of countries we can send seeds to.

We want to offer the best service we possibly can, so, as standard, we send out all of our cannabis seeds free of charge! That’s right, it doesn’t cost you a thing!

On rare occasion, shipping to certain countries may incur an unfortunate additional charge. If this is the case, we shall make it clear on our shipping information page, as well as during the checkout process.